![]() ![]() 1) In regards to trustpilot reviews - If we know 100% for sure that the user is not telling the truth or the whole story or just plain wrong we feel we should at least call it out - online reviews are often used as a tool to bribe online merchants and this is wrong such as this review. I would like to answer some points you made that are untrue. Hello, We do not flag every trust pilot user who leaves a 1 or 2 star review, we will respond to users who do have an account and try work out the problem but you have been asked to provide proof/evidence of this experience and are unable to do so, due to the way you have edited the response after we asked for some proof only further proves our suspicion that the review is not a genuine experience. Hope Torguard addresses those issues and takes them as constructive feedback. I agree there are customers who misuse it, but for that small population if you restrict and grill all customers the same way then you will be losing customers. Ideally reputed companies don't respond to customers in such a manner. Customers who gave negative reviews in Trustpilot are being handled by Torguard in a very non professional way in the reply. Last one is which I have noticed in trustpilot reviews. It would be difficult for the customer to see if he/she cancelled the recurring payment. If we need to email technicians to cancel recurring subscriptions then it's a bad service. ![]() It should be kept such a way so that it could be easily accessible by customers. It might or might not be present in the login console. I have not found how to cancel recurring monthly payments. Console/Client Area interface needs to be simplified. At some point I felt the same while speaking with Technicians and felt they won't refund. If something is not good and the customer is not satisfied, then the customer should be refunded and not grilled with questions. I have read their community space and many of them complain about that. Cons: - I feel torguard needs to rotate their server IPs more frequently to be in competition. + Tech support tried to help me out and even gave me free dedicated IP. Pros: + Torguard has a vast network of servers all over the world. I have noticed some positives and negatives about Torguard. Enjoy reading my Initial comments Below!! Original Review: I was actively looking for Wireguard Protocol Supported VPN which will work for my use case. I have not faced any geo restriction and any IP blacklisted are removed very quickly. Replacing IP Address: I have moved to NORD VPN and using shared IPs and all working like a charm. Stop whining about customers abusing your network. You are selling software which can be easily stopped and refunded. There are many other VPN like NORDVPN, EXPRESS VPN, PUREVPN who give full refund with no question asked. Do you read Terms and Conditions for everything before buying?- Refund Policy: Even Amazon who sells physical stuff has a refund policy with no question asked. Also all customers don't read the whole documentation to know about it. Recurring payments: How do general customers know that by removing a credit card details will stop the payment? Any customer who wants to stop their recurring payment search for the word "Cancel recurring payment" in relevant sections. Now I will reply to your useless response you have given. Torguard will always try to justify their mistake and never fix them, like they did in my review's comment section. Now everything makes sense what other reviewers wrote for 1 or 2 stars. Later in the week they will flag your comments and if you forget to respond to that Trustpilot will remove your comment. How they abuse Trustpilot Policy: They will ask for a few details which are not mandatory to provide initially. I am not sure how many genuine reviews this company had removed abusing the Trustpilot policy. They don't want to fix the way they work and trap customers in their useless and strict terms and conditions. Torguard is abusing Trustpilot review policy and getting negative feedback removed. Initially I have given 3 Star and constructive feedback which could have helped them.(see Original Review section) Now moved to 1 star because of their behaviour and tries to flag and get my review removed. ![]() Read my review before you buy a plan from them. Updated Review: ATTENTION anyone who wants to buy a plan from Torguard. ![]()
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